Important notice:
Please use browsers Google Chrome or Mozilla Firefox with this software.

Some older Internet Explorer versions have known issues and you might not be able to complete the process!

Submit a notice of claim to British Airways Cargo in 3 easy steps:

  1. Complete the cargo claim form and submit (no login required)
  2. Enter email address of the airline or select available contacts
  3. Click on the send email button. A copy of the claim will be sent to your email address

About us:

Cargo Claims streamlines the claims handling process within the air cargo industry.
The IATA cargo innovation awarded platfrom increases the customer experience and contributes to the competitiveness of the air cargo product by offering stakeholders a more transparent cargo claims process and an increased speed of service recovery.

Contact us:


Benefits for forwarders and shippers

  • Benefit an industry standardized claims proces
  • Submit a claim to any airline in just 3 easy steps
  • Manage all your claims from a single user or organzation account
  • Read more about benefits for claimants click here

Benefits for airlines and gsa

  • Transparent cargo claims dashboard
  • Integrated claim management and communcation tools
  • Increased customer experience and transparency
  • Read more about benefits for airlines click here