The IATA cargo innovation awarded Cargo Claims and Loss Prevention (CCLP) platform enables you to manage and submit your cargo claims to any airline from ONE single platform. Your claims are stored and presented with a clear overview within your account which is automatically generated upon submitting your first claim.

Submit a claim to British Airways Cargo in easy steps:

  1. Complete the cargo claim form and submit (no login required)
  2. Enter email address of the airline or select available contacts
  3. Click on the send email button. A copy of the claim will be sent to your email address


Benefits for forwarders and shippers

  • Benefit an industry standardized claims proces
  • Submit a claim to any airline in just 3 easy steps
  • Manage all your claims from a single user or organzation account
  • Read more about benefits for claimants click here

Benefits for airlines and gsa

  • Transparent cargo claims dashboard
  • Integrated claim management and communcation tools
  • Increased customer experience and transparency
  • Read more about benefits for airlines click here

The Cargo Claims and Loss Prevention platform streamlines the claims handling process within the air cargo industry.
Our solution increases the customer experience and contributes to the competitiveness of the air cargo product by offering stakeholders a more transparent cargo claims process and an increased speed of service recovery.